Contact information
Contact Storelus
We're Here to Help
Whether you have a question about an order, delivery or a product, our support team is ready to assist you.
Customer support
Email us — contact@storelus.shop
Call us — +44 1767 680550, Monday to Friday, 9:00–17:00 (UK)
Business hours — Monday to Friday, 9:00–17:00 (UK). Response time: within 24 hours on business days.
Business correspondence address:
Storelus
SEBY DEP MET LTD
32 Ascupart Street
Southampton, SO14 1LU
United Kingdom
Business correspondence address only. This is not a retail store or customer visit location — Storelus is an online-only retailer and all orders are placed exclusively through our website.
Looking for a specific topic?
● Delivery timings — see the Shipping Policy
● Returns & refunds — see the Returns & Refund Policy
● Payment questions — see the Payment Policy
● Product warranty — see the Warranty Policy
● Common questions — visit the FAQ
Get in touch
The quickest way to reach us is by email. Send your name, order number (if you have one) and your question, and we'll reply within 24 hours on business days.
By emailing us, you agree to our handling of your details as described in our Privacy Policy.
About Storelus
Storelus is operated by SEBY DEP MET LTD, an independent UK retailer specialising in garden machinery and outdoor power equipment for households across the United Kingdom, carefully selected from trusted manufacturers.
Registered business address: 32 Ascupart Street, Southampton, SO14 1LU, United Kingdom (business correspondence address only — not a retail store or customer visit location).
Email: contact@storelus.shop
Phone: +44 1767 680550
Business hours: Monday–Friday, 9:00–17:00 (UK)
Company number: 13592804